Privacy Policy
Last updated: August 14, 2026
Information We Collect
When you submit a service request, Protuner Solutions may collect your name, phone number, email address, preferred contact method, city, ZIP code, and information about your vehicle and requested work.
Vehicle information may include the year, manufacturer, model and trim, engine, transmission, vehicle identification number (VIN), mileage, fuel, ECU setup, modifications, symptoms, goals, and requested services.
The website, hosting systems, and embedded service-request form may also process limited technical information such as your IP address, browser or device type, requested pages, access times, and information needed for website security and form operation.
How We Use Information
We use information to:
- Evaluate service requests and vehicle compatibility
- Confirm platform, software, and equipment support
- Communicate by email, telephone, or text message regarding a request
- Prepare quotes and coordinate scheduling
- Perform requested services
- Maintain business and service records
- Protect our website, systems, customers, and business from misuse
- Comply with applicable legal requirements
Submitting a service request does not reserve an appointment or guarantee service availability.
Service Providers and Business Partners
Protuner Solutions may disclose information to service providers and business partners only as reasonably necessary to operate the website, process service requests, communicate with customers, evaluate compatibility, coordinate scheduling, or perform requested services.
These providers and partners may include website and email providers, form and customer-management services, technical service providers, and participating service or dyno facilities. Vehicle, VIN, ECU, and service-request information may be provided when reasonably necessary to evaluate or complete the requested work.
Zoho provides the form and customer-information processing services used for service requests. Information submitted through the service-request form is processed through Zoho’s services on behalf of Protuner Solutions.
Protuner Solutions does not sell customer personal information or disclose it for third-party advertising.
Information may also be preserved or disclosed when reasonably necessary to comply with applicable law, respond to valid legal requests, prevent fraud or misuse, resolve disputes, or protect legal rights and safety.
Data Security
Protuner Solutions uses reasonable administrative and technical measures intended to protect submitted information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Do not submit payment-card details, account passwords, security codes, or other unnecessary confidential information through the service-request form.
Retention
Information is retained for as long as reasonably needed to evaluate and perform requested services, communicate with customers, maintain business and service records, protect against misuse, resolve disputes, and satisfy applicable legal requirements.
Retention may vary depending on the nature of the request and the records involved.
Access, Correction, and Deletion Requests
To request access to, correction of, or deletion of information you submitted, email info@protunersolutions.com.
Requests will be reviewed subject to reasonable identity verification and applicable business, security, recordkeeping, dispute-resolution, and legal requirements.
Children’s Information
Protuner Solutions’ website and services are not directed to children under 13, and Protuner Solutions does not knowingly collect personal information from children under 13.
Changes to This Policy
This Privacy Policy may be updated when business practices, service providers, or legal requirements change. The current version will be posted on this page with its last-updated date.
Contact
For questions about this Privacy Policy or Protuner Solutions’ handling of submitted information, email info@protunersolutions.com.